Explore basic functionalities, including generating reports and using analytics sorting, searching, and filtering information and setting up master data for sales and purchase processes. By enhancing understanding of using this integrated CRM solution, delegates will be capable of enhancing business intelligence, identifying growth opportunities, and increasing profitability. It is designed to help those working in Sales, Marketing, and Financial Service sectors to easily manage and maintain customer relationships, track sales, and deliver significant, serviceable data. ![]() Microsoft Dynamics CRM Masterclass OverviewĪttendance at this Microsoft Dynamics CRM Masterclass will give delegates a complete overview of this Customer Relationship Management (CRM) software package. Job roles include:īefore starting this course, it is recommended that delegates have a general understanding of Microsoft Windows, Microsoft Office, and Customer Relationship Management solution processes and practices. This course is for those who are working in specific roles that require Microsoft Dynamics CRM and are responsible for using this tool. Who should attend this Microsoft Dynamics Training Course? ![]() Master Data for Sales and Purchase Processes Combining Sales and Marketing using your CRM.The Power of a Customer Relationship Management. ![]() Microsoft Dynamics CRM Masterclass Outline
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